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Past Complaint Archives
January - February - March 2011 Complaints
Name: Stephanie
Address: NEW JERSEY
Email: StephMohr09@yahoo.com
Remote Name: 50.77.65.81
Date: January 30, 2012Complaint
September 15th, 2011 was the day I got into an accident in my 2006 Ford Mustang GT. On that day the car was towed to Ryans Auto Body Shop in Ocean, NJ. September 19th, 2011 was the day the Allstate Insurance Adjuster went to check out the car at Ryans Auto Body Shop. The Insurance Adjuster and Ryans said the car could be fixed and if we had it fixed at Ryans the work would be guaranteed for the life of the car as long as we owned it, so we agreed to leave the car at Ryans to have them fix it. We were told it would take about 3 to 4 weeks to fix. Those weeks passed and my husband and I both were the ones who had to constantly call Ryans Auto Body to check the status, they never called us, nor did Allstate. Ryans Auto Body kept pushing the estimated date back, stating they had come across more and more they found had to be replaced. They now estimated the middle of November it would be done. The middle of November came, and they again pushed the date back, this time to the end of November. Finally on December 2nd we received a call from Ryans that the car was fixed and ready to be picked up. My husband and I picked the car up that morning of December 2nd. We checked out the car quickly and paid our $800 deductible. My husband took the car with him back to work and I was on my way to work in his truck. About 5 min into the drive he called me stating something was not right with the car, it felt like it was pulling and he would check it out more when he arrived to work and let me know what he thought. Well he had a laundry list of things he found wrong with the car and we called Allstate the next day. It was a Saturday so my husband was told the Insurance Adjuster would not be in until Monday and he would call him back then. Monday December 5th came around and of course no call! My husband then called again on Tuesday December 6th and spoke to an Insurance Adjuster. My husband told him about the list of things wrong with the car and the adjuster asked him why he had waited so long to call him? My husband told him, he had called the day after we got the car back and was told being as it was the weekend, we wouldnt be able to talk to someone until Monday and no one called him back so it took until Tuesday December 6th to even get to talk to someone. The insurance adjuster said OK and said he would be out to look at the car at the end of the week. The adjuster came out and looked at the car and all of the things my husband had told him about that was wrong with the car. He agreed with my husband and even pointed a few more things out that he saw wrong with it and said he too would be unhappy with receiving this car back the way it is. He then asked my husband if he could come back the following week so that my husband could put the car up on the lift so he could check out the undercarriage My husband is a mechanic and works at a shop with a lift. My husband agreed and told him to come out either Monday or Tuesday of the following week. The adjuster came back on that Tuesday December 13th and my husband put the car up on the lift and they checked out the undercarriage of the car. They did some measurements and came to the conclusion that the rear was bent and the car would need a new rear amongst a list of other things that Ryans Auto Body never fixed! At this point it had been 3 months since the accident and we received the car back still not fixed right. My husband said we will not take the car back to Ryans because of how dissatisfied we are with the work. The adjuster agreed and said as a customer we have the right to take it where we want. The adjuster asked my husband to write up an estimate for his shop to fix the rear of the car. He also asked my husband to get an estimate from the body shop we wanted to take the car to, to have the other body problems fixed on the car that Ryans Auto Body didnt fix properly. My husband agreed and did just that. Once he wrote up the estimate to do the rear he called the adjuster the next day so he could go over it with him. The adjuster never called back or answered my husbands calls until about another week later. When my husband finally talked to him, my husband told him which body shop he would be taking the car to and the adjuster said he would be waiting to hear from them on the estimate. Well my husband dropped the car off to the body shop on December 20th, 2011 and on December 22nd they called my husband and said they put in for the car to get totaled because the frame is bent. The body shop called the insurance adjuster and he said he would be out to the shop to talk to the guy the following week. It had now been 2 more weeks and we have not heard from this insurance adjuster nor has he gone to the body shop to talk to them. My husband continues to call him with no avail. It is now over a month later since we got the car back and still have no resolution. We are now fed up with this whole claim process and just want some answers and I need a car! It has now been almost 5 months since the accident and we are continuing to pay on the car payments each month which is $400.00 per month, the insurance on the car each month which is $92.19 per month, we paid our $800 deductible to Ryans Auto Body and they didnt even fix the car right! We have paid over $3200 in the last 5 months and havent even been able to use this car! So basically we have thrown away all of this money just waiting to hear what is going to happen with this car and we are beyond dissatisfied and totally outraged! My husband has been with Allstate for over 12 years and said he has never dealt with such rude people that cant do their job or give him the courtesy to call him back when they say they will. We just keep getting the run around from Allstate and they keep sending out people to look at the car but they dont do anything nor have they told us whether they are going to fix it or total it! We are now going to talk to some lawyers and see what they say about this whole mess.
Name: T Novy
Address: Bellaire Ohio
Email: mynovy@sbcglobal.net
Remote Name: 75.49.14.215
Date: January 29, 2012Complaint
We have been with Allstate for 14 years. Pay all premiums on a half year basis and were claim free. Our first claim was on our home after the Hail Storm of March 22, 2010. The adjuster was rude, our agent would not help us. We fought it until we exhausted the appeals process. They would only pay us 500$ for some shingles - nothing else, including damamge to our awnings, siding, gutters. WE switched agents after this. This past month my son was in a car accident caused by another Allstate insured. I am also Allstate auto insured. They will not pay the damages to my car, trying to say my son is 50% liable , even though the police crash report states the other person is clearly at fault. We are in the process of changing all of our insurance and Allstate must pay all our premiums back to us. This is the worst company ever. They are losing great clients over 740$ of car damage. I will have to take the driver to court to recover unless the Insurance Commission in Ohio helps me , as I did file a complaint.
Name: Donna Pursley
Address:
Email: pursleydl2009@gmail.com
Remote Name: 90.18.95.214
Date: January 26, 2012Complaint
YOUR'E IN BAD HANDS WITH ALLSTATE! THEY ARE BAD! BAD! BAD!
It's amazing how quickly a quote for car insurance can lead to MUCH MORE than you expect, and can afford. THIS IS WHAT I GOT FROM ALLSTATE! I was diligently searching for a reputable company that would give me a reasonable rate that I could afford. Well Bruce Weltz with the Cernius Agency in Henderson, Nevada, quickly convinced me that he could figure my budget into a rate and coverage that would work for me. HE TURNED OUT TO BE A REAL SHYSTER! Once he developed my trust in him as a person and a professional he pulled a bait and switch on me and ended up giving me the auto insurance at a price I could just barely afford plus renters insurance TO BE INCLUDED IN THE PRICE; or so he worded his statements so carefully that he made it sound as if this is what he was giving me. He knew that being a single mom, I had a tight budget; so why would he sneak in an extra charge of renters insurance, thinking that the extra charge for this would be ok with me?When I received the paperwork with different premium prices, and the extra charge for renters insurance I called and told him that this is not what I agreed to over the phone. He said that it would be ok, and that he had received the ok to give me our discussed premium price, but it was just going to take time for the rates to adjust when the main office got the paperwork from his end. THIS TREACHERY WAS JUST ALL PART OF HIS EVIL PLAN TO SWINDLE AND DECEIVE ME. I know that he knew well what he was doing because now he won’t take my calls and he will not call me back. Was he just working the numbers? Or was he taking his chances that I would just let it slide? STUPID ME! It seems that my brain must have traveled to an alternate universe where professionals with a longstanding company tell the truth; saying what they mean and meaning what they say. My voice must have had the sound of an easy to fool, a gullible idiot with a figurative sign that said “KICK ME”. How could I have been so dimwitted? I will never know, and I will never again let this happen to me. Now that my bank account is in the negative by $60.00 for the renters insurance that I was not expecting, they will not take my calls to them to right the wrong they have done me. I am not working, I am out of money, and tomorrow I go for food stamps because that is how broke I am. I WILL NOT STOP SPREADING THE WORD OF ALLSTATE'S DISHONEST BUSINESS PRACTICES.
Name: Barbara Dupre
Address: none of ya Bizzz
Email: duprebarbara@rocketmail.com
Remote Name: 70.180.95.114
Date: January 25, 2012Complaint
Here Is the Problem I have with Allstate.... They're Stupid. My SUV has been in the shop for 38 days but Allstate only will pay for 30 days of rental service. but it's Allstates Fault that its takeing so long. If they would get off their ass put the 5 dollar Coffee down and do their jobs with the payment info that would be great... so here is to you Allstate, KISS MY BIG ASS.
Name: Pete
Address: NY
Email: ppelitera@hotmail.com
Remote Name: 66.66.150.146
Date: January 24, 2012Complaint
Suffered MAJOR damage to my home and submitted a claim that is covered. Allstate has denied my claim. So, now I am a 100 percent disabled veteran and I am homeless too. Thanks Allstate, you really SCREWED me over good, I hope you evil people sleep well at night.
Name: Joe Irons
Address: Cary Illinois
Email: jirons@allstate.com
Remote Name: 70.131.100.27
Date: January 21, 2012Complaint
Claim Guarantee?!!! LMAO That is the dumbest advertising approach I have ever seen, and I am pretty dumb!
Name: jim roberson
Address: 3309 willowcrescent dr fairfax va 22030
Email: jimmyr6@cox.net
Remote Name: 70.179.66.36
Date: January 20, 2012Complaint
I have Allstate. I was hit head on by a non insured driver. Got 3 estimates, high was 6200-low was 2983.00 Allstate offered 1400. Oh the front bumper on my truck was 987.00 windshield 390.00 front brake line was broke had to pay out of pocket to get brakes working, Allstate NO HELP. Crushed fender, smashed hood...YES ALLSTATE SUCKS..Jessica Aaron 301-601-8892 not one ounce of help, very rude person. Too much to write here..
Name: jeff maruszan
Address: 4201 raymond dr brunswick oh
Email: jeffmaruszan@gmail.com
Remote Name: 98.27.162.104
Date: January 19, 2012Complaint
I have hail and wind damage to my roof and Allstate won't pay a full claim they sent me a check for 250.00 dollars after a 250.00 deductable the repairs will cost 1500.00. The worst part is the first adjuster was rude and kicked my cat in front of me and my roofer. I cant get a responce from Allstste on this and no one calls back on this.
Name: Julia Helmstetter
Address: Hartford Alabama
Email: JuliaHelmstetter64@yahoo.com
Remote Name: 75.120.83.191
Date: January 19, 2012Complaint
Sept. 23, 2010 my house burned down. I notified Alltstate of the house fire. It took them 4 days before even comming out to see me, and when they did no check was given to me to help me in my family in time of need. The red cross gave me a 500 gift card so I was able to purchase items for my family. If it wasn't for the red cross Ii would have gotten nothing. Allstate finally after 2 weeks they gave me a check for 1200.00 to clothe and get necessities for a family of three, and now a days that is not enough. They said my claim should be done by the end of November. Well, November came and went and still nothing. 3 months later I received another check which they ended up putting a stop payment on because they said it was not for me it was for a travel trailor for my family to live in. Still 3 months no check for me. Finally I received a check to replace all items I bought. They depreciated my items by almost 60%. and some items they compared it to other items which was no comparison. It took allstate 1 year and 1 week to give me a check to replace the home that i lost, by that time i was put in a forclosure status on my land. which i am trying to work out. i have had nothing but major problems with allstate. them not returning my calls or hanging up on me and ignoring me which is not good customer service. 1 year and 4 months later I am still fighting with them to recover my depreciation that they did not pay me on my policy. I will never use this company again and i will be notifying the insurance commissioner of everything they had put me throuogh. my father in law dealt with alpha when he had a house fire many years ago and alpha was there for him all the step of the way. and Allstates motto is you are in our hands. yeah right more like wrapped around my throat. I wish I had alpha at the time of my need. It is sad that you have to fight with an insurance co to get what you know what should be comming to you and they refuse to pay on policies. Still suffering the emotional loss over a year and a half ago.
Name: Arlene Jones
Address: 1615 Waskom E- F Rd.
Email: eashawn01@yahoo.com
Remote Name: 66.171.1.16
Date: January 15, 2012Complaint
I received a letter from Allstate yesterday 01-14-12 which informed me that due to the recent change in my auto policy this was going to be my payment schedule. I have not made any changes to my policy so I called to find out what they were talking about. To my surprise they added two drivers to my policy without talking to me, and if I wanted them off I would have to go to the DMV office and straighten this out myself. I never added anyone on my policy and never gave my permission for anyone to be added to my policy but I have to go to the DMV. I'm a 57 year old grandmother raising my 6 year old grandson working 6 days a week and don't have time for this and concerting this was not of my doing they should fix there mistake but they said no I had to do it and that my policy amount would go up starting the 27th of the month even though these people one I have never even heard of was put on my policy without my permission.What if anything can I do about this?
Webmaster comment: The first thing you should do is to file a complaint with your state's Department of Insurance.
Name: Joe Irons
Address: Cary Illinois
Email: jirons@allstate.com
Remote Name: 70.131.100.89
Date: January 13, 2012Complaint
An Allstate Corp. system that shows agents how much they have earned in monthly commissions under-reported January payments this week, touching off a new uproar among the insurers sales force. The Northbrook Il insurer on Wednesday told agents that the January calculations were incorrect due to missing data and that the summary of each agents January commissions has since been removed from the system.
Name: Kelli Smirniotis
Address: Pensacola
Email: jksmirnio@cox.net
Remote Name: 70.191.168.212
Date: January 09, 2012Complaint
We were hit head-on while we were sitting at a red light in Atlanta. We called Allstate on the way to the hospital, just after noon, and were told transportation home was on the way. At just after midnight we walked out of the hospital. After we realized there was no help we found a cab and rode to a location just down the drive from the airport. With injuries, including an injury to my leg involving stitches and a broken bone, we made our way in to the airport rental car lot. There were no other rental car locations open at that hour and Allstate did not give us another option. We lived a hour from where we were and we were trying to get home. The Allstate customer service representatives were so rude and arrogant as they told us the situation was tough for us. The manager at Enterprise, not surprised at how we were treated, made arrangements to help us get home. We ended up getting an attorney simply because we knew we would not be able to count on Allstate to take care of the accident recovery details.
Name: Rick Gehrke
Address: 2948 W Willard St
Email: oregonhomes@hotmail.com
Remote Name: 97.121.30.159
Date: January 08, 2012Complaint
I am telling as many folks as possible to use any other insurance company. Allstate has ruined the BCS this year, especially the Sugar Bowl.
Name: Joe Irons
Address: cary illinois
Email: jironsAallstate.com
Remote Name: 70.131.106.206
Date: January 08, 2012Complaint
That commercial guy is taking all of our salaries!!!
Name: Brian
Address: Houston
Email:
Remote Name: 99.31.177.23
Date: January 07, 2012Complaint
I bought a 2008 Lamborghini with 1100 miles on it 2 months ago. I had an accident and the vehicle was a total loss. They came back and offered me $7,000 less than what I paid for the car and there was NO OTHER car like mine for sale anywhere in the country. According to the dealers, the car actually appreciated in value. Anyway, they low balled me and then told me that if I did not agree to the number that I need to go hire an outside appraiser, go to mediation, and continue to pay for the car while we deal with all of this. They KNOW that someone who can buy a Lamborghini is not someone who will waste his time dealing with this situation for a $7,000 difference. They did this to me on another car I had and under valued my car by almost $20k!!!!!! After I bitched and sent in fax after fax showing values, they gave me what I was asking for in the first place, but it took over a month!! Allstate can Kiss my Ass and people need to be aware of the way they REALLY take care of their customers. Your in GOOD HANDS if you dont have any issues.... just as long as your checks keep being sent in on time.
Name: Mary Loos
Address: Pasadena Ca
Email: mol213@aol.com
Remote Name: 71.84.51.63
Date: January 07, 2012Complaint
Although I have been insured with Allstate for 13 years I have never had interaction with them until the recent wind storms. I lost half of my shingles si I called the roofer. He said to contact my insurance. I did & they said my roof looked old already. When I told the roofer he said do you have Allstate? He said they are the worst! All you need to know is the CEO is the same one who ruined AIG!
Name: Mike Falkiewicz
Address:
Email: mtfalk64@hotmail.com
Remote Name: 65.175.246.107
Date: January 05, 2012Complaint
I had two claims denied. First claim was when two boys broke into my home and took some of my guns. A neighbor saw the two boys trying to get into my home. A police report was made and she even told her story to Allstate. But because I only had the serial numbers of the guns and no receipts for them they denied my claim. I even had the original boxes of them but since I could not show receipts TOUGH!!!! Second claim was that I had my 4 wheeler stolen two years after the first claim. My rep told me I was covered but when it came claim for my loss, sorry I was denied again. Well ALLSTATE, I was with you for nearly 12 years, had two homes and multi cars insured with you. Now I am with State Farm and will never look back at ever coming back to you CHEATING SOB's!
Name: Brandon Tomlinson
Address: 415 shadow
Email: akbtomlinson@gmail.com
Remote Name: 72.35.124.220
Date: January 05, 2012Complaint
3 years ago I was driving my beautiful 04 Eclipse show car came upon a solid green light entered the intersection and had a nano second to lock my breaks up and slid into an irresponsible teenager that ran a red light doing 55 mph. She admitted fault to the police officer. I had and still have neck and back injuries along with my brother that was in the car with me we went to the doctor the very next day and were prescribed 6 wks of physical therapy and could not afford it. We are still waiting to be seen by another doctor. Allstate will not pay a dime. I'm turned over to collections, I lost income for over 3 years now and recently have lost my job due to a chiropractor giving me a weight restriction. I have had an attorney since day one and still no response from this shit of an insurance company ALLSTATE time for all of us to stand as one and put these dirt bags out of business once and for all. DONT BE FOOLED, PROGRESSIVE AUTO INSURANCE IS A BRANCH OF CORRUPT ALLSTATE.